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Operations Access Analyst II
Location:
Newton, MA
Description:
Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts. The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy. We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives. SUMMARY Under general supervision, provides functional and technical support for the schedule templates within Epic. Serves as a liaison between service line operations and IT, to coordinate and help improve access and capacity for each service line. Gathers and compiles information and reports from multiple systems and departments to identify access barriers related to templates and Epic decision trees, while optimizing the use of other Epic functionality, specifically related to Cadence/scheduling/access. Understands and assist with a wide range of duties pertaining to building provider's scheduling templates and performs in-depth analysis of template management workflows and auditing to support the governance of template features in an outpatient setting. Responsible for oversight and implementation of template modifications and scheduling operations. Processes information and maintains reports. Prepares and creates written documentation for all changes to systems. Serves as first line of support to users in the Service Line, provides education and ongoing communication. Performs access analysis and considers the business implications of the application of Cadence and template updates to the current business environment. Understands and assists with creating and building workflows within area of focus as well as any overlapping processes. Independently plans approach to work assignments. Primary duties require independent judgment and decision-making on matters of significance, but would seek guidance of higher level staff on significantly complex issues. EDUCATION/LICENSES/CERTIFICATIONS High school diploma (or equivalent education, training or experience). Bachelor's degree preferred. Epic Cadence certification not required but a plus. EXPERIENCE Experience typically acquired through three to five years of experience with Epic Software OR a demonstrated ability in the past to meet the requirements listed in this position required. Experience managing provider templates in Epic and a demonstrated ability in the past to meet the requirements listed in this position required. SKILLS Basic ability to utilize and understand the application to support operations, with heavy mentoring and supervisory oversight. Knowledge of the integrated Epic system, effective at performing system build without step-by-step instruction, ability to perform analytical and technical troubleshooting and implement solutions required. Works effectively beyond an itemized tasks list. Identifies aspects of the assigned problem and evaluates user requirements in terms of the capabilities of available hardware and software.Well versed in industry rules and regulations required. Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan) required. Excellent communication and follow-up skills required. Ability to communicate effectively, written and verbal, required. A wide degree of creativity and latitude. Good working relationships and interactions with business partners. Actively investigates and pursues solutions that are outside the realm of previous experience required. Manages multiple projects and deadlines concurrently required. Meet all deadlines required. Utilizes online and written materials to determine application and workflow solutions for organizational challenges. Functions effectively as a team player who consistently meets expectations of internal and external customers while maintaining appropriate personal and professional interactions. Provides excellent customer service, finding creative ways to avoid saying "no" while compromising with and educating users. Skilled in use of computer required. Knowledge of Word, Excel, PowerPoint, and internet and database software required. MS Visio and/or Access knowledge a plus.Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity. Benefits Include: * Up to 8% company retirement contribution,* Generous Paid Time Off * 10 paid holidays,* Paid professional development,* Generous health and welfare benefit package.Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the statePDN-9b6cc4db-240d-40e7-8cbe-5568d1d8aeb4
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More About this Listing: Operations Access Analyst II
Operations Access Analyst II is a Other Jobs Analyst Job at Atrius Health located in Newton MA. Find other listings like Operations Access Analyst II by searching Oodle for Other Jobs Analyst Jobs.
Operations Access Analyst II is a Other Jobs Analyst Job at Atrius Health located in Newton MA. Find other listings like Operations Access Analyst II by searching Oodle for Other Jobs Analyst Jobs.