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IT Helpdesk Support Technician / Assistant / Administrator
Location:
Stamford
Description:
Y ou will play a critical role in providing technical assistance and support to end-users within our organisation, ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT-related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. Main responsibilities: Provide first-level technical support: Respond to incoming IT support requests via phone, email, or ticketing system and assist end-users face to face or over the phone with technical issues, including hardware, software, and network problems. Troubleshoot and diagnose issues: Identify and resolve technical problems by analysing symptoms, researching solutions, and utilising available resources. Provide step-by-step guidance to end-users to help them resolve their technical issues independently whenever possible. Escalate complex issues: Collaborate with senior IT staff or external vendors when issues require escalation or specialized expertise. Ensure timely and effective resolution of escalated cases by following up and providing regular updates to end-users. Maintain documentation Create and maintain accurate records of all support requests, incidents, and solutions provided. Install and configure hardware/software: Assist with the setup, installation, and configuration of computer systems, peripheral devices, software applications, and network components. Ensure compatibility, security, and optimal performance. User account management: Manage user accounts, including creation, modification, and termination, in accordance with established procedures and security guidelines. Adhere to IT policies and procedures: Follow established IT policies and security protocols, to ensure compliance. Visit ListedBuy for more information.
Company:
Zeeco
Posted:
March 21 on ListedBuy
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More About this Listing: IT Helpdesk Support Technician / Assistant / Administrator
IT Helpdesk Support Technician / Assistant / Administrator is a Customer Service Help Desk Job at Zeeco located in United States. Find other listings like IT Helpdesk Support Technician / Assistant / Administrator by searching Oodle for Customer Service Help Desk Jobs.
IT Helpdesk Support Technician / Assistant / Administrator is a Customer Service Help Desk Job at Zeeco located in United States. Find other listings like IT Helpdesk Support Technician / Assistant / Administrator by searching Oodle for Customer Service Help Desk Jobs.