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2nd Line Desktop Support Engineer (Field based)
Location:
Coatham Mundeville
Description:
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem: solving, you will thrive in a fast: paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (Field: Based) Location: Nottingham, Derby, and South Yorkshire areas Salary: GBP35,000 base + travel + benefits Start Date: 1st April As the 2nd Line Desktop Support Engineer, you will be responsible for providing on: site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PCs, laptops, peripherals (e. g. printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow: ups. Working closely with other IT team members and departments to provide holistic support and. Visit ListedBuy for more information.
Posted:
February 28 on ListedBuy
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More About this Listing: 2nd Line Desktop Support Engineer (Field based)
2nd Line Desktop Support Engineer (Field based) is a Technology Desktop Support Job located in United States. Find other listings like 2nd Line Desktop Support Engineer (Field based) by searching Oodle for Technology Desktop Support Jobs.
2nd Line Desktop Support Engineer (Field based) is a Technology Desktop Support Job located in United States. Find other listings like 2nd Line Desktop Support Engineer (Field based) by searching Oodle for Technology Desktop Support Jobs.