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IT Service Desk Agent
Location:
Coatham Mundeville
Description:
Service Care Solutions are looking for a IT Service Desk Agent to work within the Cheshire Constabulary on a 12-month contract. Service Care Solutions are looking for a IT Service Desk Agent to work within the Cheshire Constabulary on a 12-month contract. Location: Winsford Job role/responsibilities: Provides a 'Service Desk' function for the Force's IT systems, taking phone calls directly from customers or from indirect sources e. g. mailboxes, and providing excellent levels of service and customer care in the delivery of first line support services. The delivery of excellent service will be built on a foundation of good technical competency and knowledge of Information Technology and Force IT Systems, as well as problem-solving and investigative skills. Handle customer service requests efficiently and courteously through various channels, adhering to IT service standards. Log, classify, and backss Service Desk inquiries for proper prioritization and escalation. Resolve routine service requests promptly and provide guidance to bridge knowledge gaps. Investigate and troubleshoot non-routine incidents, aiming for quick resolution at the first contact. Assist at the Reception Desk, issuing devices and providing basic familiarization. Swiftly identify critical incidents using tools and technical expertise, escalating as needed. Maintain a strong understanding of IT systems, participate in improvement initiatives, and support customer engagement in IT Surgeries. Knowledge/Experience required: Educated to level 3 in an IT related subject or equivalent relevant experience Some experience of working within a customer service environment, preferably within IT. Some experience in IT within a technical support/maintenance role. ITIL Foundation certificate Desirable, to be obtained Significant experience of working within a customer service environment Desirable, to be obtained. Significant experience in IT within a technical support/maintenance. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
January 4 on ListedBuy
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More About this Listing: IT Service Desk Agent
IT Service Desk Agent is a Technology IT Job at Service Care Solutions located in United States. Find other listings like IT Service Desk Agent by searching Oodle for Technology IT Jobs.
IT Service Desk Agent is a Technology IT Job at Service Care Solutions located in United States. Find other listings like IT Service Desk Agent by searching Oodle for Technology IT Jobs.