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Apprentice 1st Line Technical Support
Location:
Northampton
Description:
As an Apprentice 1st Line Technical Support, you will be responsible for providing first line technical assistance to our customers over the phone or by qualifying, assigning, and documenting problems into service desk tickets. You will be highly motivated and technically minded with a key focus on customer care for our managed service customers across the world. Job Role Responsibilities stylelist: style: type: circle:Act as the first point of contact for customers seeking technical assistance over the phone or email.Qualifying, assigning, and documenting the problems raised by customers into service tickets.Responsible for handling service requests which relate to all technology including Microsoft 365, workstations, servers, printers, networks, and vendor: specific hardware and software.Provide remote and telephone support for client networks and applications.Build devices within our workshop and customize them based on the customer's needs. Job Requirements stylelist: style: type: circle: Excellent organisation and prioritisation skills that can adapt to changing priorities. Astute problems solving skills : with the ability to analyse data to reach conclusions. A confident telephone manner and excellent written and verbal communication skills: Well organised and methodical approach to work : most importantly seeing tasks and projects through to completion. Ability to remain calm under pressure during challenging times. Ability to develop and maintain strong customer relationships. Exceptional customer service skills including experience of dealing with diverse customer groups. Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to ensure resolution. What we offer stylelist: style: type: circle: Hybrid Working (3 days in the office and up to 2 days agile working with managers discretion): Salary of GBP 14,500 : Location : Brackmills, Northampton: Culture : Social events, Supportive, Fun, Hard working:. Visit ListedBuy for more information.
Posted:
January 1 on ListedBuy
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More About this Listing: Apprentice 1st Line Technical Support
Apprentice 1st Line Technical Support is a Technology Technical Support Job located in United States. Find other listings like Apprentice 1st Line Technical Support by searching Oodle for Technology Technical Support Jobs.
Apprentice 1st Line Technical Support is a Technology Technical Support Job located in United States. Find other listings like Apprentice 1st Line Technical Support by searching Oodle for Technology Technical Support Jobs.