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Longueuil, QC- Desktop Support Technician II
Location:
Longueuil
Description:
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. RESPONSIBILITIES Provide first/second level contact and problem resolution for customer issues. Work with third party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned. Ideal candidates must have the following qualifications and skills. Background knowledge in Computer science or any related field. Minimum of 18 months of IT experience. Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise. Visit ListedBuy for more information.
Company:
Heunets
Posted:
November 30 2023 on ListedBuy
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More About this Listing: Longueuil, QC- Desktop Support Technician II
Longueuil, QC- Desktop Support Technician II is a Technology Desktop Support Technician Job at Heunets located in United States. Find other listings like Longueuil, QC- Desktop Support Technician II by searching Oodle for Technology Desktop Support Technician Jobs.
Longueuil, QC- Desktop Support Technician II is a Technology Desktop Support Technician Job at Heunets located in United States. Find other listings like Longueuil, QC- Desktop Support Technician II by searching Oodle for Technology Desktop Support Technician Jobs.